Junos Pulse VPN client install issue – roll back

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If you have many VPN clients (or network filters) installed on your system, Junos Pulse install may fail due to low maxfilters value in registry. Install hangs for some time and then rolls back.
If rollback is interrupted, or if install is triggered by web-installer it results is non-working VPN client with empty connection window.
This means that necessary services to run the clinet are missing – only UI files are installed.

To resolve the issue, you need to edit the Windows Registry key:
[code]HKLM/SYSTEM/CurrentControlSet/Control/Network/MaxNumFilters[/code]

This value defines the maximum number of network filter drivers allowed on the computer.

Try to change this value to 14 (maximum value), and the Junos Pulse install should finish successfully.

Source: http://forums.juniper.net/t5/SSL-VPN/Junos-Pulse-empty-window-Win-7-64-bit/td-p/96592/page/3

55 thoughts on “Junos Pulse VPN client install issue – roll back”

  2. Great work–very helpful for our team. One minor issue (you probably already know): You have a typo in your registry key (“Cotnrol”)

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  4. I could not find the last folder ” maxnumfilters” on my windows 7 32 bit.
    Is that only present on Win 7 64bits?, thanks.

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  7. have followed the recommendation above to install Junos Pulse but each time it aborts at 62% of the installation and a get a message that I should contact the system Administrator.

    What can I do to remedy this?

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  8. We had four techs beating this laptop up with this issue of Juno not installing – halfway through the installation it would roll back. I was at the point of having to re-image this laptop. This regedit fix this laptop right up. Thanks

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  9. Thanks for sharing this. It worked for me, too. I had spend a couple hours trying to get Pulse VPN client installed on my Windows 7 x64 machine, but kept getting the eventually progress bar rollback and message of failure. After I set that value to 14, I was able to install Pulse VPN client with no issues (finally!). After installed it, I restored the original value of that variable. After that, I tried connecting to a corporate VPN and it worked just fine. 🙂

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  17. I have MaxNumFilters set, verified no conflicting Juniper drivers installed, using the latest client in your link, and still no love. Getting rolled back every time. Any ideas?

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  18. For all those that the 14 max filters solution did not work for, right click on your network icon and go into Network and Sharing Center, then click on the Change Adapter Settings.

    If this is showing empty like mine was, go to this registry entry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network

    Over to the right just DELETE the Config key.

    Then close the registry, and reopen Change Adapter Settings, (this recreates they key with new cache) then right click and refresh and they should appear now. Junos will then be able to find them and install properly.

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  19. Thanks Rob. worked for me.
    initially, simply adding maxnumfilter dword regedit wth hexa value 14 won’t do the trick.
    had to rename the config to config1.
    uninstall pulse,
    reinstall pulse.
    now I got the new config binary created after successful installation of pulse
    you da man!
    appreciate it.

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  20. Good afternoon , I have a problem with Junos , trying to connect me send an error 1205, problems with the adapter the connection and does not perform , it might be.

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  22. Oh My Dear Lord!! It worked, it finally worked! Gave up like 6 months ago and just installed on my XP VM. Not this worked on Win 7 and has made ,y connection sooo much faster. Thank you, Thank you

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  24. tried all of the above, still can’t get Junos Pulse to install. Getting a message like this:

    Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action writeTncConfigFile.D7CCF602_E814_4416_8EC5_24D6FEA3289C script error -2146827859, Microsoft VBScript runtime error: ActiveX component can’t create object: ‘Scripting.FileSystemObject’ Line 34, Column 9,

    Any help would be great.

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  26. @Backtrack and Rob S,
    Hi, I have Win 8.1, checked/created/renamed Regkey “config” and “MaxNumFilters”.
    Each time msi rolls back.
    Apps Log: “Windows Installer installed the product. Product Name: Junos Pulse. Product Version: 5.0.56747. Product Language: 1033. Manufacturer: Juniper Networks. Installation success or error status: 1603.”
    Syd Log (event id 7045):”Service Name: Juniper Network Service
    Service File Name: \SystemRoot\system32\DRIVERS\jnprns.sys”

    Any thoughts?

    Reply ↓

    • Hi PS,

      I am having the issue of installation roll back on my windows 8.1 as well. Did you ever find a solution for your’s?

      Best,
      Patel

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  27. Hi Rob Swanson / Techies…
    still i am facing the same problem.
    At 87% system throws an error, to contact system admin and Junos pulse is not properly installed. Please help.

    Steps i followed:
    1. Uninstalled all the Junos related apps
    2. MaxNumFilters is set to 14 value in Hexa
    3. even Config renamed to Config1 and tried even deleting the config value once
    but still…

    Please help to resolve this issue.

    Reply ↓

    • Steps i followed:
      1. Uninstalled all the Junos related apps
      2. MaxNumFilters is set to 14 value in Hexa
      3. Even Config renamed to Config1 and tried even deleting the config value once
      but still not able install.
      Please help on this.

      Reply ↓

  30. Still having problems, tried all of the above :
    Inizio operazione 15:39:41: CostFinalize.
    MSI (s) (40:EC) [15:39:41:913]: Doing action: StopPulseTray.A3419F89_923B_4BF7_A233_BB3995E06714
    Fine operazione 15:39:41: CostFinalize. Valore restituito 1.
    MSI (s) (40:EC) [15:39:41:913]: Note: 1: 1721 2: StopPulseTray.A3419F89_923B_4BF7_A233_BB3995E06714 3: C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\ 4: C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe -stop
    MSI (s) (40:EC) [15:39:41:913]: Transforming table Error.

    Inizio operazione 15:39:41: StopPulseTray.A3419F89_923B_4BF7_A233_BB3995E06714.
    Informazioni 1721. Si è verificato un problema con il pacchetto di Windows Installer specificato. Impossibile eseguire il programma necessario al completamento dell’installazione. Contattare il personale di supporto o il fornitore del pacchetto. Azione: StopPulseTray.A3419F89_923B_4BF7_A233_BB3995E06714, percorso: C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\, comando: C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe -stop
    MSI (s) (40:EC) [15:39:41:928]: Doing action: SetARPINSTALLLOCATION
    Fine operazione 15:39:41: StopPulseTray.A3419F89_923B_4BF7_A233_BB3995E06714. Valore restituito 1.

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  32. getting the exact same error as CM. Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action writeTncConfigFile.D7CCF602_E814_4416_8EC5_24D6FEA3289C script error -2146827859, Microsoft VBScript runtime error: ActiveX component can’t create object: ‘Scripting.FileSystemObject’ Line 34, Column 9,

    However, I tried installing the same msi on my test VM running the same OS windows 7, and it worked just fine. Driving me nuts.

    Reply ↓

  42. I am using Windows 10 and after modifying the regeidt settings, still having the same issue. Any pointers please

    MSI (s) (34:F8) [14:27:49:573]: Note: 1: 1721 2: exe_imm_StopJuniperPulseTray 3: C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\ 4: “C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe” -stop
    Action start 14:27:49: exe_imm_StopJuniperPulseTray.
    MSI (s) (34:F8) [14:27:56:299]: Product: Pulse Secure — Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: exe_imm_StopJuniperPulseTray, location: C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\, command: “C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe” -stop
    MSI (c) (34:54) [14:27:49:582]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
    Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: exe_imm_StopJuniperPulseTray, location: C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\, command: “C:\Program Files (x86)\Common Files\Juniper Networks\JamUI\pulse.exe” -stop
    Action ended 14:27:56: exe_imm_StopJuniperPulseTray. Return value 3.
    Action ended 14:27:56: INSTALL. Return value 3.
    Property(S): UpgradeCode = {9D190E08-682B-4C80-88BF-097D155B0010}

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  45. Windows 7, 32-bits, I have problem with instalation and a get a message: Junos Pulse VPN client install issue – roll back. Error 1603.

    Reply ↓

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